Frequently Asked Questions

Everything you need to know about shopping with Ourkids

How do I determine the right size for my child?

We provide a detailed size guide on every product page. Since children grow quickly, we recommend measuring their height and chest and comparing it to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.

What is your shipping policy and delivery timeline?

We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express shipping takes 1-2 business days. Free shipping is available on all orders over $75.

Can I return or exchange an item if it doesn't fit?

Yes, we offer a 30-day return and exchange policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

What materials are used in Ourkids clothing?

We prioritize comfort and durability. Most of our collection is made from 100% organic cotton, bamboo blends, and recycled polyester to ensure the fabrics are soft on sensitive skin and environmentally friendly.

How should I care for the garments to ensure they last?

To maintain the quality of our clothes, we recommend machine washing on a cold, gentle cycle and air drying whenever possible. Avoid using bleach or harsh detergents that may damage the natural fibers.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.